Refund and Cancellation

Refund and Cancellation Policy

This page explains how refunds, cancellations, subscriptions, and purchased credits are handled.

Quick summary

Free access does not require cancellation.
Paid subscriptions can usually be cancelled before the next renewal.
Refund requests are reviewed case by case under the rules below.
Purchased credits and consumed usage are generally non-refundable once used.

Subscription Billing

BrieflyGo may offer recurring subscriptions, one-time credit purchases, or other paid capacity. Paid plans renew automatically until cancelled, and you should receive a receipt or confirmation for each successful charge from the relevant payment provider or merchant-of-record partner.

How to Cancel

You can cancel your subscription from your Dashboard or by contacting support if self-serve cancellation is unavailable for your account. Cancellation usually takes effect at the end of the current paid period, and access or included monthly capacity may remain available until then unless we state otherwise at checkout.

Refund Eligibility

We may approve a refund when all of the following are true:

You request it within 7 calendar days of the first charge for that purchase or subscription period.
The purchase has seen little or no meaningful paid usage, consumed credits, or completed paid workflow actions.
You have not previously received a refund from BrieflyGo for the same type of purchase issue.

Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider and your bank. To request a refund, email [email protected] with the subject line Refund Request and your registered email address.

Non-Refundable Cases

Requests made more than 7 days after the billing date or purchase date.
Accounts that have already consumed paid credits or completed substantial paid workflow activity.
Renewals where the subscription remained active because it was not cancelled before renewal, unless required by law.
Promotional, trial, discounted, or custom arrangements unless explicitly stated otherwise.

Credits, Included Capacity, and Expiration

Included monthly capacity, bonus credits, or promotional usage may reset or expire according to the plan terms shown in product. Purchased credits, when offered, are intended for use inside the product only, are not redeemable for cash, and are not refundable after they have been consumed.

EU and UK Statutory Rights

If you are a consumer resident in the European Economic Area or United Kingdom, you may have a statutory right of withdrawal from the date of first payment. This statutory right operates separately from our standard review window and cannot be waived in advance.

If you have already accessed paid features before the statutory withdrawal period ends, any refund may be reduced to reflect the part of the service already provided where applicable law allows that result.

To exercise statutory withdrawal rights, email [email protected] with the subject Statutory Withdrawal and your registered email address.

Disputes and Chargebacks

If you believe you have been charged in error, please contact our support team before initiating a chargeback with your bank. We review confirmed billing errors promptly and a chargeback may delay the process.

Last updated: June 2026. Questions? Email us at [email protected].