SLA (Service Level Agreement)
99.9% uptime sounds great — until you read what counts as downtime.
SLAs promise performance — but the devil is in the exclusions, measurement windows, and remedies. BrieflyGo dissects every metric, exclusion, and credit clause so you know what you’re actually getting and what compensation you’re owed when things go wrong.
What BrieflyGo checks
- Uptime and availability targets
- Measurement methodology and windows
- Excluded downtime categories
- Response time and resolution time tiers
- Service credit calculation and caps
How BrieflyGo reviews your SLA (Service Level Agreement)
- Upload your SLA (Service Level Agreement) (PDF, DOCX or TXT).
- AI scans every clause for hidden obligations and risk wording.
- BrieflyGo flags issues like scheduled maintenance exclusions and credit caps and explains them in plain English.
- You get a report you can use to negotiate before signing.
What risks are detected
Scheduled maintenance exclusions
Unlimited scheduled downtime windows mean 99.9% can still mean hours offline per week.
Credit caps
Total credits capped at 10% of monthly fee — far less than the cost of an outage to your business.
Sole remedy clause
Service credits are your only remedy — you waive the right to claim actual damages from downtime.
Monthly vs annual window
Annual SLA of 99.9% allows 8.7 hours downtime per year in a single incident — in one month.
What AI checks
Why it matters
FAQ
Can BrieflyGo review a SLA (Service Level Agreement)?
Yes. Upload your sla (service level agreement) and BrieflyGo returns a plain-English risk scan in about 60 seconds — it flags risky wording, hidden obligations, and the clauses worth negotiating before you sign.
What risks does BrieflyGo flag in a SLA (Service Level Agreement)?
Common issues we surface include scheduled maintenance exclusions, credit caps, sole remedy clause. For each, BrieflyGo explains the practical impact and what to check before signing.
Does BrieflyGo detect scheduled maintenance exclusions in a SLA (Service Level Agreement)?
Unlimited scheduled downtime windows mean 99.9% can still mean hours offline per week. BrieflyGo highlights this wording and explains it in plain English so you can push back before you commit.
What does the SLA (Service Level Agreement) report include?
The report covers uptime and availability targets, measurement methodology and windows, excluded downtime categories, response time and resolution time tiers, and more — organised so you can act on it before signing.
Is this legal advice?
No. It's an educational AI risk scan that helps you spot wording worth reviewing more closely — not a substitute for a lawyer.
When should I scan my SLA (Service Level Agreement)?
Before you sign, and again after any edits — risk often changes during the final negotiation pass.
Ready?
Upload your SLA (Service Level Agreement) now
Upload a PDF, DOCX, or TXT. BrieflyGo returns a plain-English risk report you can negotiate from.
Glossary intersections
Legal terms that matter inside a SLA (Service Level Agreement)
A lighter-weight knowledge layer for the clause words, negotiation traps, and contract-risk patterns that usually sit behind this document.
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